FAQ


Ordering

What payment options do you accept?

  • We accept major credit cards and Paypal

Will I be charged sales tax on my order?

  • Sales tax will be calculated based on your place of residence

How do I apply a promo code at checkout?

  • After clicking checkout, add the promo code in the box labeled "Discount"
  • Looking for a promo code? Head over to our Instagram to see what discounts or sales are going on: @shopheymaisie

How do you deal with customs and extra fees from shipping?

  • We are not responsible for any customs fees. 

Ordering

  •  Orders CANNOT be changed, modified, or canceled after checkout

Shipping

  • Please see our Shipping page for more information

Returns

  • At this time we only accept returns of unopened, unused, unworn items within 14 days after delivery. Please email hello@shopheymaisie.com with "RETURN" in the subject field.
  • For more information check out our returns page. 

Other

Do you have an affiliate program?

  • Yes! Check out our Affiliate page for more information. 

    I just received my package and would love to share it with the world?

    • We LOVE seeing customer photos and sharing them on our Instagram. Post your selfie on Instagram and tag us @shopheymaisie and use the hashtag #heymaisie to be featured on our page <3

    For any other questions please email: hello@shopheymaisie.com

    Giving

    Please see our Giving page for more information!

     About Us

    Please see our About Us page. 

    Jewelry Care

    Please see our Jewelry Care page for more information!

    Privacy Policy 
    Terms of Service